PLEASE NOTE: Pickup and delivery arrangements are confirmed directly after your order is reviewed. Delivery charges are separate and vary by location.
How do custom orders work?
Custom orders are available for birthdays, baby showers, weddings, corporate events, holidays, dessert tables, and other special occasions.
To request a custom order, please submit the Custom Order Inquiry Form with your event date, quantity, treat selection, colors/theme, and any special requests.
Custom orders are not confirmed until availability and pricing have been reviewed.
How far in advance should I place a custom order?
We recommend placing custom orders as early as possible, especially for weekends, holidays, and large events.
Availability is limited, and rush orders may not always be accepted. Additional rush fees may apply when available.
Do you offer local pickup?
Yes. Local pickup is available by appointment only.
Once your order is confirmed, pickup instructions, including the pickup location and scheduled time, will be provided directly to you.
Please arrive during your confirmed pickup window. If you need to change your pickup time, contact us as soon as possible.
Do you offer delivery?
Yes. Delivery is available throughout New Jersey and select Tri-State areas.
Delivery fees apply and are based on location, distance, order size, and delivery requirements.
Delivery availability must be confirmed before your order is finalized.
How do I choose pickup or delivery?
When placing your order or submitting a custom order inquiry, please let us know whether you prefer:
Local Pickup or Delivery
If you choose delivery, provide the full delivery address so we can confirm availability and calculate the delivery fee.
How will I receive my pickup or delivery details?
After your order is confirmed, we will communicate your pickup or delivery details using the contact information provided with your order.
Please make sure your phone number and email address are correct when placing your order.
For pickup orders, you will receive your confirmed pickup time and instructions.
For delivery orders, you will receive confirmation of the delivery date, estimated delivery window, and any applicable delivery charges.
When is my order officially confirmed?
Your order is not considered confirmed until the order details, date, availability, and any applicable fees have been approved.
For custom orders, additional communication may be required before payment or final confirmation.
Can I make changes to my order?
Changes may be possible depending on how close it is to your scheduled order date.
Please contact us as soon as possible if you need to change the quantity, flavor, design, pickup time, or delivery information. Additional charges may apply to certain changes.
What happens if I am late for pickup?
Please contact us if you expect to be late.
Because orders are scheduled around other pickups and deliveries, we cannot guarantee immediate availability outside of your confirmed pickup window.
Can someone else pick up my order?
Yes. Please let us know in advance if someone else will be picking up your order and provide their name.
Do you accommodate allergies or dietary restrictions?
Our treats are prepared in a kitchen that handles common allergens including milk/dairy, eggs, wheat/gluten, soy, peanuts, and tree nuts.
If you have an allergy, dietary restriction, or special request, please contact us before placing your order so we can let you know whether we are able to accommodate your needs.
Are custom colors and themes available?
Yes. Many treats can be customized to coordinate with your event colors or theme.
Specialty designs, detailed decorations, custom toppers, premium ingredients, or additional customization may require an extra charge.
How should I store my treats?
Storage depends on the item.
Banana pudding and other refrigerated desserts should be kept refrigerated until serving.
Dipped treats should generally be stored in a cool, dry place away from direct heat and sunlight.
For best quality, follow any storage instructions provided with your order.
How can I contact Chee Treats about my order?
For questions about an existing order, pickup, delivery, or custom request, please use the contact method listed on our website and include your name, order number, and event/order date so we can assist you quickly.